Getting help

Everything InitCap sells is supported by email. Write to support@initcap.pro and a person reads it — messages are answered in the order they arrive.

Things you can settle yourself, faster

• Your account holds your licence keys, how many seats are in use, and when the licence runs out.
• Lost the key? Ask for it again — it goes back to the address that bought it.
• Changing computer? Open Licence in the application and deactivate the old machine first. That frees the seat immediately, and there is no limit on how often you do it.
• Need the installer again? It is on the product's page, behind the same sign-in.

What to put in the message

The more of this you can include, the fewer rounds it takes:

• The licence key, or the email address you bought with.
• Which product, and the version — it is at the foot of the application window.
• What you did, what you expected, and what happened instead.
• The exact words of any message on screen. A photograph of it is fine.

Never send us a password, a private key, or the contents of a credentials file. We never need one, and nobody asking you for one is us.

Billing, invoices and refunds

Invoices, VAT numbers on a receipt, a purchase order, or a payment that went wrong — the same address handles all of it. Quote the order reference from your confirmation email if you have it; it is the fastest way to find the transaction.

Reporting something insecure

If you believe you have found a security problem in anything we publish, write to support@initcap.pro with the details and please give us a chance to fix it before it goes anywhere else. We would much rather hear it from you.